New Clients

Submit Your Initial Enquiry

If you have not yet had an initial appointment with one of our therapists, you may begin by submitting an enquiry form below.

Returning Clients

 Welcome Back!

If you have already had an initial appointment with one of our therapists, you may log in to our online booking system below.

New Clients

Submit Your Initial Enquiry

 If you have not yet had an initial appointment with one of our therapists, you may begin by submitting an enquiry form below.

Returning Clients

Welcome Back!

If you have already had an initial appointment with one of our therapists, you may log in to our online booking system below.

24 Hour Cancellation Policy

You will receive a confirmation SMS the day before your appointment.

‍‍‍It is requested that you reply ‘yes’ to this SMS to confirm your appointment.  If you are unable to attend your appointment, please contact us to cancel or reschedule.

To cancel or reschedule your appointment without incurring a fee, you need to give us a minimum of 24 hours’ notice. This allows us the opportunity to try to fill your appointment from our internal waitlist. If we are notified with less than 24 hours’ notice or you do not attend your appointment, you will be charged a full cancellation fee.

Please note that we utilise an online payment system and we require payment to be available on your designated card before your appointment.  We will be in contact if we attempt to take payment and there are insufficient funds.

If we do not receive payment within 6 weeks of providing the service or late cancellation, we will pass along the invoice to a recovery agency.  In doing so, you will be required to pay all costs incurred by Therapy Online in the recovery of any monies owed under this Agreement.

24 Hour Cancellation Policy

You will receive a confirmation SMS the day before your appointment.

‍‍‍It is requested that you reply ‘yes’ to this SMS to confirm your appointment.  If you are unable to attend your appointment, please contact us to cancel or reschedule.

To cancel or reschedule your appointment without incurring a fee, you need to give us a minimum of 24 hours’ notice. This allows us the opportunity to try to fill your appointment from our internal waitlist. If we are notified with less than 24 hours’ notice or you do not attend your appointment, you will be charged a full cancellation fee.

Please note that we utilise an online payment system and we require payment to be available on your designated card before your appointment.  We will be in contact if we attempt to take payment and there are insufficient funds.

If we do not receive payment within 6 weeks of providing the service or late cancellation, we will pass along the invoice to a recovery agency.  In doing so, you will be required to pay all costs incurred by Therapy Online in the recovery of any monies owed under this Agreement.

We are not a crisis service.  If you are in crisis call 000 (AU) or call Lifeline on 13 11 14 to get immediate help.

If you are in a life-threatening or crisis situation, DO NOT use this site. Call Lifeline on 13 11 14 to access a free 24-hour hotline. If your issue is an emergency, call 000 or go to your nearest Hospital Emergency Department.

If you are in a life-threatening or crisis situation, DO NOT use this site. Call Lifeline on 13 11 14 to access a free 24-hour hotline. If your issue is an emergency, call 000 or go to your nearest Hospital Emergency Department.

©2022 PsychNEXUS Pty Ltd. All Rights Reserved. ABN 74 640 079 545
Website Made by Stand Out From The Pack