Psychological Treatment Services
As part of providing a psychology service to you, the Psychologist will need to collect and record personal information from you that is relevant to your current situation. This information is a necessary part of the professional service that is provided. You do not have to give all your personal information, but if you don’t, this may mean the Psychologist may not be able to assist you fully.
Purpose of Collecting and Holding Information
The information is gathered in order to provide suitable therapy for your presenting issues and to assist the Psychologist in supporting you in your recovery, including any potential referral, where applicable. The information is retained in order to document what happens during sessions, and enables the Psychologist to provide a relevant and informed service.
All personal information gathered by the Psychologist during the session will remain confidential and secure except where:
All personal information is securely kept digitally or in a locked filing cabinet, which is solely accessed by Therapy Online employees.
There are some requirements that we need to enforce for your safety and the safety of our therapists when conducting therapy sessions online:
Your therapist needs to be able to see you and confirm you are in a private space to ensure confidentiality. If your therapist cannot confirm that you are in an appropriate space, the session will have to be terminated and you will be charged a fee.
If for some reason you need to cancel or postpone an appointment, the practice requires 24 hours notice. Please call to notify and reschedule the appointment if required. If you are not able to provide more than 24 hours notice for a cancellation, you will be charged a full fee.
We are not a crisis service. If you are in crisis call 000 (AU) or call Lifeline on 13 11 14 to get immediate help.