We take confidentiality and privacy very seriously as we understand how important it is for therapy to be safe, secure and private. The information you share will be kept confidential and in accordance with the Australian Psychological Society (APS) Code of Ethics. The only limitation to confidentiality is if there were serious concerns for your safety, or the safety of someone else, the same as it is for face-to-face therapy. In such a case, your psychologist will discuss their concerns with you first.
The Australia Psychological Society (APS) and the Psychology Board of Australia, which is auspiced by the Australian Health Practitioner Regulation Agency (APRHA), have clear guidelines that relate to privacy and confidentiality.
Therapy Online psychologists safeguard the confidentiality of your information and avoid undue invasion of privacy in the collection of information by:
- Only collecting information relevant to the service being provided
- Making provisions for maintaining confidentiality in the collection, recording, accessing, storage, dissemination, and disposal of information
This includes protecting the confidentiality of your information even if they are no longer working with us, or no longer provide psychological services (eg. they retire).
Therapy Online psychologists are not permitted to disclose confidential information obtained in the course of their provision of psychological services, unless:
- They have the consent of the relevant client or a person with legal authority to act on behalf of the client
- There is a legal obligation to do so
- There is an immediate and specified risk of harm to an identifiable person or persons that can be averted only by disclosing information
- They are consulting colleagues, or in the course of supervision or professional training, at which time they must:
(i) Conceal the identity of the client and associated parties involved, or
(ii) Obtain the client’s consent, and give prior notice to the recipients of the information that they are required to preserve the client’s privacy, and obtains an undertaking from the recipients of the information that they will preserve the client’s privacy