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Help When You Need It
Private Clients
Therapy Online can provide services to you, however these services are considered 'Private' and therefore ineligible for a Medicare rebate. However, if you have Private Health Insurance your therapy may be eligible for claiming with your fund.
Our psychologists are all experts in their field, so let us know what your issues are and we will find you the best member of our psychology team to assist in resolving your concerns.
24 Hour Cancellation Policy
A confirmation sms will still be sent to you the day before your appointment.
It is requested that you reply ‘yes’ to this sms to confirm your appointment or log into the online booking system to cancel or reschedule.
To cancel or reschedule your appointment without charge, you need to give us a minimum of 24 hours notice. This allows us the opportunity to try to fill your appointment from our internal waitlist, if possible.
If you confirm your appointment and don’t show up at your scheduled time, the full fee will become payable, as we will be unable fill your appointment.